ThePurchase protection period for most AliExpress orders extends to 15 days after the buyer’s order was marked as received. Check whether the Dispute option is accessible depending on the purchase protection timer before making AliExpress open dispute. Click the “ View Details ” button on the order page you opened in step 2 above. Ifyou have a problem with your order on AliExpress, you may want to open a dispute to request a refund or a solution. However, there are some situations where you cannot open a dispute, such as when the order is not shipped or the order protection time has not ended. To learn more about why you can't open a dispute and what you can do instead, ClickCancel Order and that will take you to the order page. Click Request Order Cancellation. At this point, the process of telling the seller that you no longer want the product has begun. Choose a reason for canceling the order from the options Aliexpress provides you when you click the dropdown menu. Step1: Contact the Supplier. The first step is to contact the supplier directly and explain the issue. Take a video of the unpacking. Before opening the item, take a picture of the tracking code. To demonstrate the issues, take photos and screenshots. They could provide a refund or a fix for the issue. Howto Confirm the Receiving of the Order via the AliExpress Mobile App. There is no difference between the confirmation from a PC or a mobile. Just go to the “My Orders” section of your personal account. Select the necessary order and click “Confirm Goods Received”. As soon as you confirm, you won’t be able to open the dispute. . Accessthe SHEIN APP or website with your username and password. Visit your profile. Click on My orders tab. See if the order you want to cancel has been shipped or not. Now that you know if your order has been sent or not, you should follow through the steps below to cancel your order. 3%. Iput an order for a mechanical keyboard a few days ago and paid. A couple of days later I received a message from the seller saying that due to the pandemic that delivery method is not longer available and I should either apply for a refund or pay an extra $8 for the AlieExpress shipping method. I cancelled the order and put the reason for Theydon't ship. They usually ask you to pay extra shipping fee or cancel with reason "other". You can get your coupon back, but it is of no use if it is expired. If you make an order, use a coupon and then cancel the order, you will get your coupon back in few hours. But the date of expire will not be extended. ClickCancel Order and that will take you to the order page. Click Request Order Cancellation. At this point, the process of telling the seller that you no longer want the product has begun. Choose a reason for canceling the order from the options Aliexpress provides you when you click the dropdown menu. Youcan open a dispute to apply for a refund on the 11th day after the order marked as shipped by clicking here to find the order and open dispute, we will step in if you cannot reach an agreement with seller in 5 days. Kindly Reminder: By opening a dispute we could secure your payment from being released to the seller and it would not affect

aliexpress if i cancel order refund